Shipping & Returns

Minimum Order

Many of the wines are sold in cases of 6. Minimum order is one case of 6 bottles except for wines marked as sold in 12's where the minimum order is one case of 12.  

Shipping Charges - Wine

Standard shipping charge. This is £6.95 for any size of order to most UK addresses.

Special delivery options.  Pre 10am, pre Noon and Saturday delivery options are available at extra cost to many mainland locations.

Additional Charges Where Applicable

There is an increased charge for more remote areas including the Highlands and islands, IOM, IOW, Channel islands etc, and this is calculated and clearly shown prior to the payment stage.La Rouillere Delivery Truck

Delivery Date

If received before 10am, Monday to Thursday, orders are generally shipped by overnight carrier and should arrive next day.  Orders placed after 10am will be shipped next day by overnight carrier.  For example, an order placed at noon on Wednesday would be shipped Thursday and should arrive on Friday.  Orders placed on Friday before 10am should arrive on Monday and orders placed after 10am on Friday and at the weekend will be shipped on Monday and should arrive on Tuesday.  There is no shipping or delivery on Bank Holidays.  If possible allow reasonable time for deliveries to be on the safe side.  In very rare situations where delivery is delayed we will email you with the anticipated delivery date and will, of course, allow cancellation of the order and provide a full refund should this not be suitable.  The next day service and timed options do not apply to more remote locations and to the islands.

Carrier & Tracking

Our carrier is APC Overnight (www.apc-overnight.com). They have a good order tracking facility through their website. Soon after your order is shipped, we send an email "Shipping Confirmation" to you which shows the tracking number.

We use the same carrier to uplift any returns.

Packaging

We try to use the producers own cartons packed inside our own outer boxes. However, some original wine packaging can be unsuitable for UK shipping in which case we repackage into our own strong shipping cartons to ensure it arrives safely.

Wine Accressory Products such as corkscrews are sold individually or as shown in their listing.  UK postage is generally included in the price shown.

 

 

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