Terms & Conditions
Terms & Conditions of Business
The following Terms & Conditions do not affect your statutory rights as a consumer. Placing an order with us indicates acceptance of our Terms & Conditions.
Rose Wine Ltd, an online wine retailer, trading as Rose-wine.com hereafter referred to as Rose-wine.com, aims to provide good products and service in order to meet your requirements at all times. If we ever disappoint you please let us know and we will try to put it right. We operate in accord with the BII Code of Professional Conduct.
You must be aged 18 or over to purchase goods from Rose-wine.com and must also ensure that anyone taking delivery of your order is aged 18 or over. Our contract with you is on this basis as it is illegal for anyone under 18 to purchase or take delivery of alcohol. Proof of age may be requested by our carrier.
Rose-wine.com is an online business with warehousing and facilities in the UK. Orders can be placed through the website. Wine is delivered to addresses within the UK only.
Our minimum order varies depending on the goods and their value. Any minimum order is shown on our website.
Orders are deemed to be accepted once checked and processed by ourselves.
We reserve the right to change our prices. Wine prices are often affected by currency exchange rates, excise duty changes and transport costs in addition to normal commercial considerations. Prices will be kept up to date on our website.
All our prices are VAT inclusive. Our online payment process generates a VAT receipt for you showing our VAT number which is GB 383880948
Security of Payments
Rose-wine.com is a UK based, VAT registered, business operating throughout the UK. Credit card payment is through a secure site using Shopify secure payment systems. Our bankers are Revolut. Our website uses sophisticated encryption and secure technologies.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied during the order process against appropriate third party databases and reputable credit reference agencies.
By accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and in accordance with the Data Protection Act, GDPR. We are also PCI compliant.
Privacy and Data
Rose-wine.com complies with all current regulations relating to privacy and data handling (GDPR). We do not share information except as noted in "Security & Payments" above. Only information relevant to fulfilling our obligations to you is held and this is securely deleted when no longer required. Other government regulations relating to the sale of alcohol can involve checks related to age verification etc. By using this website and accepting these terms and conditions you consent to such obligatory checks being made. All information is held securely.
Retention of Ownership
All goods remain the property of Rose-wine.com until payment is received in full.
Rose-wine.com conforms to the Consumer Protection (Distance Selling) Regulations, the Data Protection Act, GDPR, and The Trade Descriptions Act. Transactions, unless otherwise indicated, will be processed in Sterling.
Whilst every effort is made to ensure all information contained on the website and other publications is correct, Rose-wine.com and its associates accept no responsibility for opinions expressed or the accuracy and/or currency of the information provided. Whilst taking great care, we do not accept responsibility for the content of any websites linked to our own.
We do not accept any contingent liabilities.
Please visit our Delivery, Shipping and Returns page for delivery information.
Customer Collection from our Premises
We cannot offer a customer collection service or access to our warehouse.
Receipt of Goods
If there is any doubt about the condition of a shipment it should be signed for as “unexamined”. Please notify us of any shortages or breakages within three days of receipt. Bear in mind that multiple case orders may become separated, but please do not delay reporting any missing beyond three days as otherwise we are unable to guarantee credit or replacements.
If you will not be at the delivery address and wish us to leave your order with a neighbour or in “a safe place” please let us know at point of order. We regret that neither we, nor our carriers, can accept responsibility for any loss or damage once the shipment has been left in these circumstances as this is an uninsurable risk.
Cancellation, Returns and Refunds Policy
You may cancel your order for any reason up to 7 working days from the day after the date the goods are received, provided all of the bottles are returned to us unopened and intact and that other goods are unused. You must arrange any return delivery and the goods must be packaged in the original packaging. Refunds can only be made to the credit or debit card originally charged.
Please contact us before making a return.
Corked or Otherwise Unsatisfactory Wine
This will be refunded or replaced at our option after return to us. (In the case of corked wine, return of the cork is sufficient and we will include an allowance for your postage in our refund). Occasionally, Rosé wines may exhibit some sugar like crystallisation (wine diamonds), which is completely natural and should not cause any difficulty. They are an indication of good vinification processes.
These are warranted against manufacturing defect and will be replaced or refunded if faulty.
We are sorry that, in order to conform to various regulations, we can only accept returns from, or provide refunds for, gifts to the purchaser, not the recipient of the gift.
Special Offers, promotions etc
These may carry specific terms and conditions such as not applying to goods already on another promotion. Placing an order indicates your agreement to the offer terms. Voucher codes may have a stated expiry date and may be subject to confirmation of eligibility.
Our customer service contact is Susan Woodman who can be contacted by e-mail via firstname.lastname@example.org
We will endeavour to deal with your query as soon as possible.
Any disputes will be resolved under UK Law.
Copyright © 2021 > Copyright of all material, intellectual property, code, text, graphics and images on this website belongs to either Rose-wine.com, one of our holding companies, or in some specific cases to our suppliers and associates. All rights reserved.